Accounts Receivable Support Representative

Description:
• Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
• Negotiate payment arrangements with customers while adhering to company policies.
• Track and document customer interactions and payment commitments.
• Provide guidance and support to junior staff in handling complex collection cases.
• Collaborate with other departments to resolve billing disputes and clarify account status.
• Maintain accurate and up-to-date records of collection activities.
• Implement strategies to increase the effectiveness of the collection process.

Requirements: • High School Diploma or GED • Minimum of 3 years of relevant experience in collections, customer service, Banking or a related field. • Proven experience in collections or accounts receivable with a solid track record of managing overdue accounts. • Proficiency in using customer management software and familiarity with Microsoft Office Suite • Experience with negotiation and conflict resolution in a customer-facing environment. • Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA). • Experience in a call center or high-volume collections environment. • Experience with Oracle, Sunrise, Webcollect.

Benefits:
• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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