Reimbursement, Reimbursement Specialist (Part-Time/Temporary)

About the position

The Reimbursement Specialist (Part-Time/Temporary) at Castle Biosciences is responsible for managing the reimbursement process by requesting medical records, following up with clinicians, and communicating with patients regarding consent appeal requirements. This role is essential in ensuring that all necessary documentation is collected and accurately recorded within the billing software. The position is remote, with a preferred start date of November 1, 2024, and an end date of January 15, 2025.

Responsibilities
• Request relevant medical records from clinician offices.
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• Ensure all appropriate documentation is received and conduct follow-ups when necessary.
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• Make outbound calls to patients to discuss consent appeal requirements.
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• Clearly explain the reimbursement process to patients.
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• Document interactions accurately within the billing software.

Requirements
• High School Diploma or equivalent GED, or equivalent work experience.
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• Proficient in Microsoft Excel, Word, and Outlook.
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• Strong analytics and problem-solving skills.
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• Excellent customer service skills.
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• Actively displays behaviors that support the mission, vision, and values of Castle Biosciences.

Nice-to-haves
• Preferred experience collaborating with patients, providers, and insurance plans throughout the billing cycle.
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• 2-year degree preferred and/or equivalent job experience.
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• Preferred minimum of three years of health insurance billing with experience in identifying and resolving claim issues.
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• Preferred experience of two years of health insurance billing with experience in identifying and resolving claim issues.

Benefits
• 401(k) with a 100% Company match of up to 6% of your allowable Contribution, and No Waiting Period

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