Call Center Communication Specialist

Description:
• We are seeking a dedicated and dynamic Call Center Communication Specialist to join our team.
• In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat.
• Your primary responsibility will be to facilitate effective communication between the company and its customers, ensuring a positive experience for all.

Requirements: • High school diploma or equivalent; associate degree or higher preferred. • Proven experience in a customer service or call center environment. • Excellent verbal and written communication skills. • Strong problem-solving abilities and a customer-centric mindset. • Proficiency in using CRM software and other relevant technology. • Ability to work in a fast-paced environment and manage multiple tasks effectively. • Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits:
• Medical Insurance
• The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
• Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
• The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
• Under this arrangement, the employee is provided with an annual opt out payment.
• Vision and Prescription
• The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
• Contributions may vary, subject to collective bargaining agreement.
• Dental Coverage
• The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
• Contributions may vary, subject to collective bargaining agreement.

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