Commerce Ops Manager, Sports

About the position

The Commerce Operations Manager, Sports, plays a crucial role in the Disney Direct-to-Consumer team, focusing on the management and launch of commerce-related product features and sales for ESPN+ and other streaming services. This position involves collaboration with cross-functional teams to execute sales initiatives, manage pricing changes, and develop customer messaging, ensuring alignment with business strategies. The role also requires technical configuration and troubleshooting of sign-up processes, alongside maintaining comprehensive documentation to support operational efficiency.

Responsibilities
• Collaborate with cross-functional teams to ensure successful launches of commerce-related product features and sales, primarily for sports and ESPN+.
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• Plan and execute sales product launches, price changes, and customer messaging for ESPN+, Disney Bundles, and other related services.
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• Work closely with technical stakeholders in Product and Engineering, as well as internal teams in Marketing, Commerce, Customer Service, Legal, Finance, and Enterprise Consumer Payments.
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• Partner with ESPN Business and Commercial teams to align commerce plans with business strategies and provide feedback on capabilities and execution timelines.
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• Oversee the technical configuration of ESPN+ and other products, including sign-ups, plan switches, cancellations, and troubleshooting.
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• Configure complex offer use cases, including distinct phases for components and date-based transitions for pricing.
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• Establish user cohorts to determine in-product eligibility based on subscription attributes and billing credits.
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• Collaborate with the Technical Account Management team and IAP partners to configure offers for partner sales.
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• Provide input on the development of commerce product tools to enhance TWDC's commerce infrastructure.
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• Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders.

Requirements
• 5+ years of experience in business operations, account management, project management, or a similar field.
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• Highly organized self-starter with strong communication skills and attention to detail.
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• Proven project management skills with a track record of launching commercial projects at scale.
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• Proficient in Google Office Suite, especially Google Slides, with expertise in crafting professional data visualizations.
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• Experienced with project management tools like Atlassian JIRA, Confluence, and Airtable.
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• Strong oral and written communication skills, along with effective problem-solving abilities.
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• Exceptional interpersonal skills, capable of building strong relationships across disciplines.
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• Able to navigate a matrixed organization and collaborate with a global network of partners.
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• Comfortable in a fast-paced environment, supporting new products and businesses.

Nice-to-haves
• Digital subscription business and/or sports & entertainment industry experience.
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• Commerce or payment-related experience.

Benefits
• Medical insurance coverage
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• Financial benefits including bonuses and long-term incentive units
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• Flexible working hours for critical launch events

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