Technical Support Associate Analyst (35692895)

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Position Notes:
• Shift Hours will be: Sunday - Wednesday 5:00 AM - 3:30 PM EST.
• Onsite

Responsibilities: • Contributes to the IT Support job family in a support capacity. • Helps configure, install, maintain and upgrade computer systems hardware and software. • Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. • May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. • Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. • Works under own initiative, prioritizes own work, and meets agreed timescales. • Work is subject to frequent review by more experienced professionals in Technical Support.

Requirements: • Strong Customer service skills Exceptional work ethic Positive attitude, We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement. • Computer or Other Skills: • General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office • General knowledge of networking switches and data networks. • General knowledge of IP telecommunications systems. • General knowledge of printers • 3 years of recent Desk Side Support required with Hands on Experience • Ability to lift 25# as needed • Experience with Jira a plus as it is used frequently • BS in IT or related field PREFERRED or equivalent experience 1-3 Years PC/LAN Technical Experience • Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $26.00-$35.00/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

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