Remote Call Center Representative

Description

Answer incoming customer telephone calls and log all calls

Work across multiple programs and phone lines and ability to transfer calls

Promote participation in energy efficiency programs that the customer may qualify for

Address and resolve customer inquiries, regarding products, services, billing, etc.

Establish and maintain positive working relationships with customers by ensuring a high level of customer service

Address and resolve customer complaints and make recommendations

Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer

Follow-up on customer calls not immediately resolved

Provide accurate and timely information regarding the status of customers’ application and rebate checks

Enter all required information into computerized systems to create and maintain the customer database.

Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed

Communicate with customers via alternative media

Attendance and punctuality

#prioritywest

Pay and Benefits

The pay range for this position is $19.00 - $21.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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