Web Chat Agent for Automotive Sales and Service
Posted 2025-04-06Description
Our Web Chat Agents provide individuals the opportunity to engage in online conversations regarding automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Our primary focus is to represent our dealer clients positively online and convert these interactions into leads, allowing our dealer clients to generate revenue from their website traffic.
Compensation and Benefits
 Competitive salary based on experience
 Opportunities for bonuses based on performance
 Flexible scheduling options
Why you should apply for this position today
This role offers a unique opportunity to engage with customers in a dynamic environment. As a Web Chat Agent, you will play a vital role in enhancing customer experiences and helping clients convert inquiries into leads.
Skills
 Excellent customer service abilities
 Strong written and verbal communication skills
 Ability to multitask effectively
 Basic internet and computer skills
 Fast typing skills (minimum 35 WPM)
 Positive and professional demeanor
 Adaptability to change in a fast-paced environment
Responsibilities
 Handle a wide variety of customer inquiries via online chat
 Provide accurate information about products and services
 Schedule appointments based on customer needs
 Maintain a knowledge base of evolving products and services
 Capture customer contact information for lead generation
 Summarize interactions based on customer needs for client review
Qualifications
 Previous experience in retail customer service or the automotive industry preferred but not necessary
 Must be able to type at least 35 WPM; 40 WPM preferred
 Strong decision-making and analytical abilities
 Experience in an office setting, customer interaction, call center, or office customer service setting preferred
 Positive attitude and friendly demeanor
Education Requirements
 High School Diploma, GED, or equivalent certification
Experience Requirements
 2+ years of experience in a customer service role preferred
Why work in Chicago, IL
Chicago offers a vibrant urban environment with diverse cultural experiences, dining options, and entertainment. The city is known for its strong job market and is home to numerous companies across various sectors, providing ample opportunities for professional growth and networking.
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