At Myodetox, we donât just treat painâwe help people move better for life. Our expert clinicians provide hands-on therapy and corrective movement programming designed to get our clients back to their best selves. With over 20 locations across North America, weâre on a mission to reinvent the rehab industry.
Weâre looking for an Operations Lead (OL) to join our Vancouver team at our Richmond Clinic. This is an in-clinic role requiring you to be on-site five days a week, including covering three front desk shifts.
As the Operations Lead, youâll be the driving force behind our clinicâs day-to-day operations, ensuring our team delivers an exceptional client experience while meeting business objectives. Youâll oversee a team of Front Desk Associates (FDAs), manage key operational functions, and collaborate closely with clinic leadership to achieve growth and success.
Park Royal - West Vancouver is a vibrant, area with stunning natural beauty and a diverse, engaged community. Youâll be part of a dedicated team that values collaboration, growth, and providing top-tier service in an area known for its commitment to health and wellness. If you're looking to make an impact while thriving in a dynamic, community-focused environment, Park Royal is the perfect place to grow your career.
What You'll Do - Business Operations
Be accountable, as a key player of the Clinic Management Team, working alongside the Clinic Director (CD) and Lead Clinician, to achieve business targets and OKRs.Assess clinic performance regularly to identify opportunities for improvement and implement strategies to enhance client retention and continuously improve clinic standards and operations.Leverage knowledge of the local community and clientele to support targeted marketing initiatives, promotions, and campaigns that enhance the brand and client experience.
Share insights from clinic operations, team and client feedback to enhance overall clinic performance. Clinic Operations
Oversee Front Desk Associates (FDAs) to ensure seamless clinic operations, including scheduling, booking conversions, waitlist management, and invoice accuracy.Maintain Myodetoxâs hospitality and service standards, ensuring every client has a best-in-class experience.Manage accounts receivable, including direct deposit reconciliation, check deposits as well as no-show and client private balances.Maintain overall clinic budget for operational supplies: tracking clinic inventory and ensuring supplies are stocked.Work closely with the CD and Regional Operations Manager (ROM) to manage repairs, refurbishments, or renovations.Ensure the FDA schedule is optimized for full front desk coverage, at all times.Work in-clinic 5 days per week, including at least three shifts per week covering the front desk. Team Management
Lead, coach, and mentor FDAs, ensuring they meet Myodetoxâs hospitality and operations standards.Oversee the hiring, onboarding, training and retention of new FDAs in collaboration with ROM and the Learning & Development team.Be present in the clinic daily, offering real-time feedback and support to the team. What Success Looks Like
The clinic meets revenue, profit, and client retention targets.Operational OKRs are consistently achieved.
Invoices and claims are accurate, and accounts receivable are well managed.The clinic schedule is always up-to-date and the front desk is fully staffed, at all times.Client feedback, particularly regarding front desk interactions, is positive.
FDA team members grow and thrive in their roles, contributing to a high-performing clinic environment. What You Bring
3+ years of experience in an operations, hospitality, or client-facing role (experience in health & wellness, fitness or medical fields is an asset)Experience leading teams and driving business success.
Excellent communication skills, with the ability to effectively engage and collaborate with both direct reports and cross-functional teams.A passion for creating outstanding client experiences.Strong organizational and problem-solving skills.Ability to work in a fast-paced environment and adapt to change.A team-first attitude and a proactive approach to leadership. Why Myodetox?
A collaborative, high-energy environment with a mission to redefine the rehab industry.Opportunities for growth and career development.Competitive compensation and 100% Employer-Paid Extended Health Benefits for all full-time employeesGroup RRSP with Profit-Sharing Employer MatchDiscounted Pet Insurance through SPOTSubsidized mental health support through Homewood platformBe part of a team thatâs making an impact on peopleâs movement, health, and well-being.Access to unique partnerships in the Greater Vancouver Area (e.g. Jaybird, Lagree West, Vessi, House Concepts... and more!) Additional Information
Core Values and Principles:
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
* Care Deeply (Empathy)
* One Team, One Dream (Collaboration)
* Make it Count (Focus)
* Set the Pace (Ambition)
* Never Stop Learning (Curiosity)
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