Web chat agent

Join Carolina Couriers LLC, a leading name in truck transportation, as a Web Chat Agent and become an integral part of our dedicated team. We are a small but dynamic company committed to providing exceptional courier services to our valued clients. As a Web Chat Agent, you will be at the forefront of customer interaction, ensuring that our clients receive prompt, courteous, and efficient service. Your role will involve managing inquiries, resolving issues, and enhancing customer satisfaction through our online platform. If you have excellent communication skills and are passionate about delivering top-notch service, we invite you to contribute to our mission of reliable and timely delivery solutions. This is your opportunity to grow with us and make a significant impact in the courier industry.

Tasks
• Provide real-time assistance and support to customers via web chat, addressing inquiries and resolving issues related to our courier services.
• Collaborate with the delivery team to ensure accurate and timely information is communicated to customers regarding their delivery status and service options.
• Maintain comprehensive records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Identify and escalate priority issues to the appropriate departments for prompt resolution while ensuring customer satisfaction.
• Stay up-to-date with company policies, procedures, and service offerings to provide accurate and thorough information to customers.

Requirements
• Proven experience as a web chat agent or in a similar customer support role.
• Excellent written communication skills with attention to detail and clarity.
• Ability to handle multiple chat conversations simultaneously while maintaining high-quality service.
• Familiarity with customer service software and tools, such as chat platforms and CRM systems.
• Strong problem-solving skills and the ability to remain calm under pressure.

Benefits

Comprehensive Benefits Package: Our extensive benefits package includes medical, dental, and vision insurance to support your health and well-being.

Professional Development Opportunities: We offer avenues for professional growth and career advancement within our organization.

Supportive Work Environment: Engage in a dynamic and supportive work setting that promotes collaboration and teamwork.

Join Carolina Couriers LLC as a Web Chat Agent. Elevate customer interactions and enhance our exceptional service. Your expertise can drive our success in the truck transportation industry. Apply now!

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