Bilingual Remote Certified Pharmacy Technician (CARE)

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Pharmacy Technicians in our Patient Care team spend their day talking with patients, doctors, and facilities on the phone, processing prescriptions and working amongst multiple pharmacy software systems. They ensure that patient orders are properly prepared and meet clinical requirements prior to medication fulfillment. This is an office based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare Pharmacy provides a fast-paced, high-energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone-based pharmacy work.

Responsibilities
• Providing exceptional customer service experiences each day in a phone based environment.
• Utilizing sound drug knowledge to effectively assist patient questions over the phone.
• Processing prescription information with speed and accuracy.
• Responsible for billing patient medications accurately.
• Maintaining patient records with strong attention to detail and confidentiality.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients behalf.
• Performing in a high volume, fast paced environment to ensure orders are processed in a timely manner and meet clinical requirements prior to fulfillment.

Skills & Abilities
• Comfortable working in a phone based environment.
• Exceptional customer service skills, serving patient needs over the phone.
• Thorough drug knowledge.
• Knowledge of appropriate billing activities pertaining to medications.
• Ability to utilize technology and work within multiple software programs to fulfill medication orders.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.

Requirements
• Must be 18+ years of age. High school diploma /GED required.
• Prior experience in a pharmacy setting, preferred.
• Must hold a current CPhT with the Ohio Board of Pharmacy and be willing to register with the Ohio Board of Pharmacy.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required.
• Ability to perform in an office-based setting that requires sitting in a cubicle 90% of the time.
• Ability to work Monday through Friday 9am to 5:30pm EST.
• Ability to conduct business in English and Spanish.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

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