Call Center Representative - Evening Shift

Job Overview:

The Call Center Representative is responsible for handling all inbound requests and outbound calls from potential customers interested in Marvin's Digital Business Venture's product and service offerings with the goal of converting these leads into sales appointments.

Highlights of your role:
• Connect with potential customers via phone, text, email, and web chat
• Educate potential customers on our business and determining whether or not we have the right product/service for them
• Following up on inquiries
• Follow scripting and vetting standards to ensure all needed information is captured for each Sales appointment
• Review previous appointments and assess the needed approach to reschedule a customer as needed
• Capture contact information and project details and input into Salesforce
• Route unserviceable leads to other partnering businesses that can serve the potential customer

Compensation: $17 - $19 per hour (pay based on experience) You're a good fit if you have (or if you can):
• Excellent time management and communication skills (Bilingual preferred)
• Take direction well and can follow procedures
• Experience in call centers, customer service, service industry, sales, or marketing in a customer-facing role
• Ability to learn quickly and adapt to changing standards and situations
• Hands-on experience with any of the following systems would be helpful: Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, Calendly
• All combinations of education and experience will be considered

Also want to make sure you have:
• Professional, positive behavior with a focus on providing an outstanding experience for our customers, as well as engaging with the team.
• Ability to multi-task by navigating several processes and programs while maintaining professionalism with customers
• Self-motivator with a strong work ethic
• Required to be in the Pacific Time Zone
• Evenings and weekends are required.

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.

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