Manager-Digital Product Management - Customer Activation

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

As a Product Manager for the Digital Customer Activation team, you will be responsible for driving the registration and card activation experience for customers in web; alongside managing enterprise services supporting Mobile App. In this role you will:
• Define the product vision, strategy, roadmap and growth opportunities to modernize the card activation experience for Web
• Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
• Work closely with your partners (particularly mobile app) and colleagues to create and maintain a feature backlog and support newer activation capabilities and experience
• Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
• Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
• Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends
• Define, collect and report on metrics that are clear and concise and able to articulate the impact of decisions
• Ability to shape product programs and their KPIs
• Managing the product life cycle to tactical execution
• Lead outcomes related to foundation and enablement

Your performance is measured by the impact of the products you launch and by your ability to collaborate with cross-functional team that includes Product, Engineering, Design, Data, Business Development, and Operations. Here is what we are looking for:
• 3+ years’ experience as a product owner or manager within a user-centric, digital product development team
• Qualitative and quantitative customer research experience
• Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions
• Highly organized - you are great at research and documenting your learnings
• Loves dealing with fast pace and changing needs
• The ability to set a high bar for your team and empower them to achieve great results
• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
• User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
• In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
• Excellent written and verbal communication skills
• Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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