Printing & Sign - Inside Customer Service Rep. (CSR)

PIP Marketing, Signs and Print of Kissimmee, FL is looking for an EXPERIENCED Customer Service Representative (CSR). We have an awesome team, we like to have fun and work together, and we are looking for someone that will fit!
• PRINTING, SIGNAGE EXP. WILL HAVE PREFERENCE.
• Our ultimate goal at PIP is to ensure an exemplary customer experience. (Everyone says that, but we really mean it!) Our Goals are "Easy", "On-Time" and "No Surprises"
• Our customer service representatives work to understand what our customers need, what they are trying to accomplish and then help customers make appropriate product and service choices. THEN they need to be able to work with our internal team and vendors to get things done! (If you are mean, difficult to get along with, then please go apply somewhere else...) But if you are nice and hard working, we want you on our team!
• Ability to multi-task is essential. (Answer the phone, help customers that walk in, handle questions from production, etc.)

Responsibilities include but are not limited to:
• Sell and explain the competitive advantages of our company. (We are awesome and you get to tell people about it!)
• Maintain highest level of honesty, integrity and professionalism. The is important, we understand that mistakes happen, stuff goes sideways, we deal with it and make sure the customers happy. We NEVER accept lying about anything.
• Learn all aspects of a digital printing, signs and graphics operation
• Process & Track jobs from order to completion/delivery.
• Communicate customer concerns and requirements to the production staff
• Experience with PrintSmith or Printer's Plan estimating software will be given extra consideration.
• Estimating printing, marketing and signage work. Advising customers as to best products and solutions.
• Proof and check jobs, make sure there are no tpyos.
• Serve as a back-up to other CSRs. (Sometimes people get sick or go on vacation)
• Check samples to ensure accurate final product.
• Complete and maintain all required paperwork, records, documents, etc.
• Follow and comply with all safety and work rules and regulations.
• Maintain departmental housekeeping standards.
• Any other duties as assigned.

We offer competitive pay with paid benefits and comprehensive, on-going training. We are also a great company to work for! This is a position that could lead to outside sales or management in the future for the right individual.

Local candidates only. No relocation paid.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Paid time off

Application Question(s):
• Why do you think you are the best candidate for this job?

Education:
• High school or equivalent (Required)

Experience:
• printing/signage customer service: 3 years (Required)

Language:
• english (Required)

Work Location: In person

Apply Job!