Customer Care Specialist II (Dealertrack Outbound Call Center)

Dealertrack is hiring for a Customer Care Specialist II to join our outbound call center remotely.
• Shift Time: Monday-Friday 8:00am – 4:30pm or 9:00am – 5:30pm EST
• Some overtime available...
Your Role:
Under general supervision, the primary functions of the Customer Care Specialist II could include the following:
• Replying to email messages, faxes, and service tickets.
• Engaging customers and determine how to assist them.
• Responding to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients.
• Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
• Using company proprietary software for research, data entry, and account follow-up activity.
• Following instructions and maintain workflow standards.
• Attaining production and quality goals.
• Adhering to all company policies and procedures
Education and Experience:
• High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field
• One year of experience in a customer service position
• Verbal and written communication skills
• Knowledge of how to operate a PC, telephone, fax, scanner and photocopier.
• Intermediate knowledge of PC software applications (such as, MS Office, Excel and Outlook).
• Data entry skills
• Ability to type 35 WPM or greater at 99.6% accuracy
What We Look For (Preferred):
• Knowledge of client requirements for DMV and related documents
• Knowledge of various state DMV forms and their usage by the company
• Knowledge of company proprietary software
• Knowledge of state abbreviations
Workplace Environment:
• Ability to perform routine and repetitive production work.
• Ability to sit for long periods of time.
• Prolonged exposure to computer screens that may lead to eyestrain.
• Ability to work a variable shift

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