Customer Service Representative (Temporary)

Overview:

We're in search of a dynamic Temp Customer Service Representative for a 5-month contract. If you have a knack for delivering exceptional customer support, thrive in a fast-paced environment, and have at least one year of experience in a similar role this may be the position for you. You'll engage directly with clients, addressing their inquiries and concerns with the utmost... professionalism and care. This is a fantastic opportunity to grow your skills and make a significant impact in a supportive, energetic workplace.

Duties:

· Resolve customer issues and concerns via phone, web, or e-mail correspondence.

· Process applications, application audits, and other related work in a timely and accurately.

· Provide guidance regarding certification pathways and eligibility requirements.

· Maintain accurate customer database.

· Work with department(s) to develop and facilitate customer communications.

· Maintain knowledge on company policies and program updates.

· Enhance and document processes and procedures as required.

· Maintain high levels of professionalism and phone etiquette at all times.

Requirements:

• Previous experience in customer service or a related field.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and the ability to think quickly on your feet.

• Proficient in using computer systems and navigating through various software applications.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Job Types: Full-time, Temporary

Pay: $18.00 per hour

Expected hours: 37.5 per week

Benefits:
• Work from home

Shift:
• Day shift

Location:
• Maryland (Required)

Work Location: Remote

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