Customer Service Associate

Customer Service Associate Responsibilities: • Attending training sessions to grow knowledge of products and to develop customer service skills. • Resolving phone, walk-in, mail, fax, and email customer inquiries... • Processing and logging incoming calls into the CRM system. • Identifying customer needs. • Forwarding and escalating inquiries to relevant individuals and departments. • Contacting customers to give them accurate feedback on the progress of their inquiries. • Providing outstanding customer service. • Updating customer information as required. • Maintaining confidentiality of information. • Performing other duties as the need arises.

Customer Service Associate Requirements: • High school diploma, GED, or suitable equivalent. • 1+ years of customer service experience, preferably in a related field. • Successful completion of provided training. • Proficient computer skills. • Experience with CRM preferred. • Proficient with MS Office suites. • Excellent phone etiquette. • Outstanding communication skills, both verbal and written. • Strong people skills. • Ability to sit at a desk for extended periods.

Company Description:

KPMG International Limited is an Anglo-Dutch multinational professional services network, and one of the Big Four accounting organizations

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