Senior ServiceNow System Administrator

Description:
• Administer, configure, and maintain the ServiceNow platform to ensure its optimal performance, security, and reliability.
• Manage system upgrades, patches, and configurations to align with company standards and industry best practices.
• Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement.
• Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency.
• Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations.
• Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery.
• Integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency.
• Collaborate with teams to ensure integrations are effective and meet business requirements.
• Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth.
• Provide training and technical support to users and stakeholders, empowering them to adopt and effectively use the platform.
• Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement.
• Monitor system health, usage, and performance to ensure the platform operates at its best.
• Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions.
• Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing.
• Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth.

Requirements: • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). • 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role. • Proficiency in ServiceNow ITSM modules and platform capabilities. • Strong expertise in JavaScript, HTML, CSS, and REST APIs for customizing workflows and integrations. • Familiarity with Flow Designer, client scripts, and server-side scripting. • Preferred Certifications: • ServiceNow Certified System Administrator (CSA). • Certified Implementation Specialist (ITSM or other modules). • ITIL Foundation certification or equivalent. • Soft Skills: • Strong problem-solving and analytical skills, with a keen attention to detail. • Excellent communication and collaboration skills, enabling effective interaction with both technical and non-technical stakeholders. • Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment. • Nice to Have: • Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules. • Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM). • Familiarity with cloud platforms and mobile device management.

Benefits:
• This role is also eligible for a bonus and competitive benefits.
• More information about our employee benefits can be found in the link above.

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