Manager, Casualty Claims- Remote

SUMMARY OF JOB PURPOSE :

Protect the assets of Sysco Corporation through the administration and oversight of the Casualty Claim Program.

DUTIES AND RESPONSIBILITIES: • Oversight of claims activities for operations in all 50 states and Canada, representing over 2,600 open claims with $280 million incurred costs • Serve as the point of contact for operating sites and TPA for claims management responsibility • Communicate and coordinate new policies and procedures & implementation between Sysco and TPA • Monitor claim files for execution of appropriate claim handling and reserving practices while providing technical support and oversight • Identify and implement workers compensation program(s) that reduce costs to employer • Aligning with TPA in creating and development physician network focusing on certified occupational specialties • Coordinating claims management with attorneys, insurance providers, physicians, human resources and safety personnel; serving as liaison and effecting conflict resolution between involved parties • Negotiating and authorizing settlements of general liability, automobile, and workers compensation claims • Collaborate with supervisor training materials in accident investigations, effective communication in the claims process, compliance, and doctor / attorney issues • Performing quality review of third party claims administration, integrity of reserves and cost containment practices • Provide support with Corporate EHS team and Risk management team to align strategies and goals to minimize incidents and costs • Generate and analyze claims loss runs and reports to identify and communicate trends • Communicate information, status of claims, claims costs as needed to operating sites • Serve as a corporate claims representative on all initial serious claims calls and reviews • Rotation on hotline duty for serious accident calls • Document file activity in the Origami system • Partner with operating sites HR managers to ensure timely and appropriate Return to Work for associates • Monitor documents received thru Sysco’s registered service agent, CSC and distributes to appropriate parties

REQUIRED MINIMUM EDUCATION:

Active Insurance Adjuster license Required.

Bachelor’s Business Administration Degree- preferred

Ongoing continuing education courses required

REQUIRED MINIMUM EXPERIENCE:

Five years’ claim adjusting experience with an insurance company or TPA dealing with high volume multi-jurisdictional workers’ compensation, general liability and auto liability claims

CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS: • ARM, CPCU, AIC preferred but not required • Proficient in use of Risk Management Information Systems • Proficient in use of Microsoft Excel, Word, PowerPoint

ABILITIES AND SKILLS:
• Excellent analytical and interpersonal communication skills
• Ability to interact effectively all levels
• Experience in employee relations
• Excellent presentation and team building skills Thorough understanding of the casualty claims process
• Strong understanding of medical and legal terminology
• Strong critical thinking ability, attention to detail and ability to multi-task in a fast paced environment
• Promote teamwork and quality service through daily communication and coordination with other departments
• Ability to work unsupervised.

KEY INTERNAL/EXTERNAL CONTACTS:
• Enterprise Risk Management, EHS-Safety, Legal, Operations, Treasury, Accounting, Human Resource Departments at Sysco Corporate and operating sites
• Multiple third party claim administrators
• Defense Attorneys
• Medical providers
• Insurance Brokers

PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT
• This position will be performed from the corporate facility and/or remotely
• Must be able to do limited travel to Sysco facilities or operating sites to the extent necessary. (Estimated 5% - 10%)
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these ae the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions.

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