Manager, Closing Operations
Posted 2025-04-06Overview
Please note that this is a hybrid role.
As the Manager, Closing Operations, you are responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. Additionally, you are accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, you may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.
Responsibilities
 Manage team to meet corporate and departmental objectives
 Communicate new policies and procedures to team
 Enforce the company's policies and procedures and identify issues that may require counseling with the Human Resources Department
 Manage work load issues within teams/clients and propose and implement efficiency initiatives as deemed necessary
 Participate in the system enhancement signoff process
 Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.)
 Provide training to the on-site representatives (unique to client)
 Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions
 Administer performance management planning and review process
 Participate in the interviewing process and play a role in the hiring/firing process
 Responsible for the profitability of their teams to ensure the company achieves its goals and objectives
 Review cancellation rates and other reports and prepare management reports as needed
 Manage the teams' productivity as a whole to ensure client/borrower satisfaction
 Manage production numbers as defined by client
 Manage the title clearance timeframes as defined by client
 Identify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejects
 Identify new processes to improve title clearance timeframes as well as production numbers
 Schedule employees for both training classes scheduled through HR and one-on-one training
 Review the training report as provided by HR to ensure staff is being trained in all areas
 Address dissatisfied client issues and evaluate ways to avoid such problems going forward
 Attend conference calls and marketing visits and coordinate items to be addressed with the client
 Responsible for contacting the client regarding collection issues
 Review loss/overage rejects as well as other performance indicators to determine training needs of the teams
 Review client surveys and provide reports/data to the client as needed
 Participate in new client setup, as needed
 Assist in the following as needed:
 Facilitate training sessions
 Participate in Strategic Planning Initiatives
 Communicate with the client regarding
Inspire policies and procedures
 Provide marketing assistance
 Responsible for developing partnerships with our clients
 Address post-closing issues
 Maintain interdepartmental relationships
 Participate in daily operations including, but not limited to, title clearance, HUD preparation, and reject resolution, if there is a shortage of resources
 Review and sign-off on files regarding title clearance for issuance of policy
 Reports, in conjunction with Dashboard/Notifier (the following reports are required):
 Review Daily:
 Client Docs. Not Received
 Daily Scheduling Report
 Disbursements By Disbursement Date
 Monitor Notifier for wires received - once a week - 1 week back (if applicable)
 M-T-D Report (staffing purposes)
 Summary Reports from Team Leaders
 Title Clearance Files Untouched
 Review Weekly:
 Client Outstanding Subs by Processor
 Closing WIP - exception basis
 Confirmation to Docs. Received
 Daily Orders Log (staffing purposes)
 Detailed Reject WIP (Policies/Mortgages) - exception basis (2X week)
 Disbursement WIP
 Escrow Holds Report generated from Title Express - as provided by Disbursement Department
 HUD Turntime - (2X week)
 Mortgage Not Recorded WIP
 Post-Clearance Payoff
 Ready To Schedule
 Title Clearance Report (also Payoff & Tax WIP's as required) - exception basis
 (3X week)
 Unscheduled Closings
 Review Bi-Weekly:
 Disbursed/Not Issued (Policies)
 Review Monthly:
 Cancellation Report
 Monthly Management Reports - prepare
 Online Rate Calculations
 Order Delay Report
 Reschedule Report
 Title Clearance Turnaround Time (client specific)
 Title Clearance/Risk Sign-Offs: (the incumbent is authorized to sign-off on the following items)
 Approval of reduction to Inspire fees
 Death Certificate
 Disbursement of Non Owner Occupied
 Disbursement with shortage from borrower of $100.00 or less
 Disbursement with shortage from lender of $750.00 or less, with statement in writing that client will wire funds
 Divorce Decree with Property Settlement
 Letter from bank stating loan paid in full
 Prior Mortgage with HUD & Credit Report
 Removal of items with prior policy
 Survey
 Trust
 Act as a leader within the company
 All other duties assigned
Qualifications
 Bachelor's degree or three (3) years' experience in the real estate, banking or vendor management industry
 Knowledge of real estate closing and title clearance processes
 Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
 Previous management experience
 Knowledge of personal computers and Microsoft software products
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Apply Job!